TERMS AND CONDITIONS
What is your cancellation policy?
Cancellations are less a $15.00 per person cancellation fee. The remainder of the deposit is refundable if we are given 48 hour advance notice. Groups of 10 or more require a 15 day notice.
No shows and cancellations within 48 hours of trip departure are not eligible for refunds. (We will allow a one time trip change within the same year based upon availability if your change is requested outside of 7 days
Refunds and Transfers
Your booking is NON-REFUNDABLE and NON-TRANSFERABLE. Your purchase is for a specific time & date. If you are late for your scheduled tour, we CANNOT hold the tour for you. Changes to the date and/or time of your reservation will only be considered if received 48 hours before the confirmed tour date. Changes of date or time of your booked tour can only be made if there is availability. Refunds will only be offered if business is closed due to weather. There are NO refunds for change of mind or inability to complete the course.
What if we miss our reservation time
Guests are required to arrive at least 30 minutes before the scheduled departure time. Refunds will not be issued for late arrivals. If you fail to meet your departure time, we still incur all of the same expenses, and may have turned others away from our tours to accommodate your group. Given the circumstances we do not refund no-shows the day of the trip.
What if I have more questions?
Just contact us at firstname.lastname@example.org or call us at 865-366-1111
Security capabilities & policy for transmission of payment data
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What information do we collect and how do we use it?
When you use this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully.
How is your customer information protected?
When you place orders, we use a secure server. The secure server software processes all sensitive information using 128bit SSL encryption for transmission of your input before it is sent. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details
All credit card payments are processed securely through the Authorize.net Payment Gateway. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Any credit card information stored temporarily is secured by 128bit encryption and is retained only as long as necessary to complete the credit card transaction.
What about Cookies?
By using this website, you consent to the collection and use of this information by the subscriber to the Authorize.net eCommerce system. Any Changes to this policy will be posted on this page.