Reservations are required to ensure openings for desired tour time. We will do our best to accommodate walk-ins but there is no guarantee there will be availability. During busy seasons it is recommended to make a reservation at least 5 days in advance to ensure you reserve your preferred time.
It is VERY IMPORTANT TO BE 45 MIN EARLIER for your scheduled tour time. During this time you will need to check in, place your valuables in your car, get geared up, receive instructions and information about ziplining.
Please pay close attention to your assigned zipline tour time as late comers cannot join the group already in progress. Keep in mind that you will need to be at the office 45 minutes earlier. No refunds will be offered for late comers as spaces are limited and zipline guests have been turned away for your spot.
Traffic in the area can be bad sometimes, especially in the busy season (late spring-summer-early fall). Please prepare ahead to get in time for your zipline tour.
In certain areas you will experience a lack of service for your mobile device. If you are not familiar with the area, we recommend that you download an area map (ex: Google Maps)
Please call us at (865) 366-1111 and let us know your whereabouts and ETA if you are stuck in traffic!